Shipping Information

Template page: replace every [Placeholder] with your real information, then delete this box. Delivery prices and times are edited in js/shipping.js.

Last updated: [Placeholder: date]

Delivery options

[Placeholder: a sentence introducing your delivery services and which carrier(s) you use.]

Order processing

[Placeholder: how long it takes to prepare an order before dispatch, and whether you dispatch on weekends or bank holidays. Only write what you can genuinely do.]

Tracking

[Placeholder: explain whether orders are tracked, how the tracking information is sent to the customer, and who to contact if tracking does not update.]

International orders

[Placeholder: which countries you deliver to.]

[Placeholder: explain whether the customer may have to pay import duties, taxes or customs fees in their own country, and who is responsible for them.]

Delivery address and signatures

[Placeholder: for example, whether a signature is required on delivery, and what happens if nobody is home.]

Insurance and lost or damaged parcels

[Placeholder: explain how parcels are insured and what the customer should do if an order arrives damaged or does not arrive.]

Questions

If you have a question about delivery, please contact us.